Rhesus's Blog

I am not a blogger and this is the first time I've done this type of thing but people should know this.  I've had Deffenbaugh trash service for years.  My son recently bought a house not too far from mine and subscribed to trash service.  I found out today that my son's Deffenbaugh bill is $12.75 less than mine.  When I called to find out why, I was told that I'm on the 'old pricing' and my son is on the new pricing BUT they are not automatically applying the new lower rate to long time customers.  If you don't call and request the new rate, you will continue to pay the higher price.  What a ripoff!! People don't  know that there is a new lower price so they how would they know to call to request this?  Furthermore, the lady I spoke to said she would adjust my rate for the NEXT billing cycle, even though I hadn't paid the current bill yet.  There is no retroactive adjustment.  My son and I have the same trash service.  If I hadn't seen his bill, I would have continued to pay $60.75 while he and other new customers in our area are only paying $48.  SPREAD THE WORD... Their phone number is 913-631-3300 and they now have better contact hours: 6 am-7 pm M-F and 7 am-12 Noon on Sat (even though I called in the early am, I still had to hold.)